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1. Log in to the Contract Portal
2. Open the Contract Overview and select the relevant contract
   
   
   
   
3. Clicking on the arrow (right) will display all products within the contract
   
   
   
   
4. Select a product and define a quantity under ‘start call off’.
5. A click on the Lorry will add the products to your shopping cart
   
   
   
   
   
6. Open your shopping cart
   
   
   
   
7. Click on ‘Checkout’ to open the order overview
   
   
   
   
8. The order overview includes your invoice and delivery address (you can adjust the delivery address here)
   
   
   
   
9. Please double check if all data provided is correct
10. If you would like to trigger the order now proceed by clicking on ‘next step’

Immediately after calling off material, you will be notified via email that your transaction has been successful.

As soon as your call off has been processed you will be provided with an order confirmation by your Kloeckner contact person.

You can choose from a list of predefined delivery addresses when making a call off using the Contract Portal. If your desired address is not listed, you can add a new address manually. 

If you would like to learn how to add a delivery address to the list, please click here.

If problems concerning your order have occurred, please get in touch with your Kloeckner contact person. Their contact information is listed within each contract. 

If problems concerning your order have occurred, please get in touch with your Kloeckner contact person. Their contact information is listed within each contract.  

Immediately after conducting a call off you will be notified on the success of your transaction via email.

As soon as your call off has been processed you will be provided with a confirmation by your Kloeckner contact person.

There are different ways to request a follow up contract.

1. Using your dashboard
   1. Log in to the Contract Portal
   2. Scroll down to request a follow up contract directly on the frontpage
      
      
      
      
   3. Proceed by clicking on the blue button labelled ‘send request‘
   4. You can add, delete or adjust products, alter quantities or add comments within the form
      
      
      
      
2. Using the Contract Overview
   1. Request follow ups for specific contracts within the Contract Overview
      
      
      
      
   2. Choose 'request follow up contract'
      
      
      
      
   3. A window will emerge listing all products that are included in the contract
   4. You can add, delete or adjust products, alter quantities or add comments within the form
   5. Send the request with a click on ‘send request’

The Order Overview contains all your call offs and orders.

Check the status of an order and responsible purchaser with a simple glance.

A click on ‘details’ will present more information regarding that particular order.

For each online order you can view and download the order confirmation, delivery note, invoice and any mill certificates purchased.

1. Login to the Online Shop and select ‘Order Overview’ within the ‘My Account’ tab.
2. Clicking on ‘Details’ will open the respective order
   
   
3. You can now search by date, order number or delivery status.
   
   
   
   
   
4. Relevant documents will be available within each order