Immediately after logging in, you will see all your orders in chronological order (the latest first).
Here you can browse your orders according to various parameters
You can find out more about your order by clicking on "Details"
Once you have ordered you will automatically receive an order confirmation per e-mail, summarizing your order again. If you did not receive a confirmation e-mail within 4 working hours, please contact us via
e-mail or call our customer support: +43 1 2594636 100 or contact your direct contact person at Kloeckner Metals Austria.
As long as your items have not left the warehouse, it may be possible to change your order. In this case please contact our customer service per e-mail. Do not forget to refer to your order number and mention the exact changes that needs to be done. If you prefer to talk to us, do not hesitate to call our customer service: +43 1 2594636 100 or get in touch with your direct contact person at Kloeckner Metals Austria.
If your orders required different delivery address, you have the option to save several delivery addresses in your online profile. You can read about it here.
During the ordering process, you can also select a different delivery address. After you have clicked on the "Checkout" button in the shopping cart view, the delivery address that you have defined as "default" is automatically inserted in your order.
To change the address, please click on the button "edit". Here you can then select an address already stored or enter a new address via "Change".
For products that are available online, you can set a custom delivery date in the shopping cart.
To do this, select your shopping cart and choose "Checkout".
Under "Your order" you can now choose your desired delivery date.
Click on "Buy now" to send your order. Your order will now be processed by Kloeckner Sales Team.
We regret that you have encountered an issue while ordering via our online shop.
If you call us on +43 1 2594636 100, we will be ready to help you. If you are a customer with Kloeckner customer account, do not hesitate to report this to your Kloeckner contact person directly.
In the meantime we will improve our services to ensure that such errors do not happen again in the future.
Please contact our customer service on +43 1 2594636 100 or via mail.
If you have a direct contact person at Kloeckner Metals Austria, feel free to contact them directly.
This function enables you to use different "Shopping Baskets" in the online shop that are independent of each other.
You can create shopping baskets, in which you can combine orders for different projects or each employee with an access to the shop can maintain their own shopping basket.
The different shopping baskets can be shared with all registered colleagues or be visible and editable as "private" for you only.
Content in each individual shopping cart remains stored until it is ordered, changed or deleted.
In private shopping carts only you can make a change, in shared shopping carts all registered employees can view it, make changes or buy if they have the right permission to do so.
The invoices & order confirmation are created in our Shop per shopping cart, i.e. you always receive a separate invoice and order confirmation for each of them.
You can download order confirmation, delivery slip, invoice and certificates for each order.
Note: ePoDs = (electronic Proof of Delivery)
In order to be able to offer you a broad product portfolio online, there are other merchants who also sell their products via our marketplace.
If you put together a shopping cart containing products from different merchants, you will receive separate order confirmations and invoices from each of them.