Immediately after logging in, you will see all your orders in chronological order (the latest first).
Here you can browse your orders according to various parameters
You can find out more about your order by clicking on "Details"
Once you have ordered you will automatically receive an order confirmation via e-mail, summarizing your order again.
If you did not receive a confirmation e-mail within 4 working hours, please contact us via e-mail or call our customer support: +43 (0) 720 115 055.
As long as your items have not left the warehouse, it may be possible to change your order. In this case please contact our customer service per e-mail, refering to the exact changes that need to be done.
If your orders required different delivery address, you have the option to save several delivery addresses in your online profile. You can read about it here.
During the ordering process, you can also select a different delivery address. After you have clicked on the "Pay" button in the shopping cart view, the delivery address that you have defined as "default" is automatically inserted in your.
To change the address, please click on the button "Edit Address". Here you can then select an address already stored or enter a new address.
We regret that you have encountered an issue while ordering via our online shop. If you call us on +43 (0) 720 115 055 we will be happy to help you. In the meantime we will improve our services to ensure that such errors do not happen again in the future.
Please contact our customer service on +43 (0) 720 115 055 or via mail.
This function enables you to use different "Shopping Baskets" in the online shop that are independent of each other.
You can create shopping baskets in which you combine orders for different projects or each employee with an access to the shop to maintain their own shopping basket.
The different shopping baskets can be shared with all registered colleagues or be visible and editable as "private" only for you. Content in each individual shopping cart remains stored until it is ordered, changed or deleted.
In private shopping carts only you can make a change, in shared shopping carts all employees can make changes or send the order.
The invoices & orders are created per shopping basket, i.e. you always receive a separate invoice and order confirmation for each of them.
You can download order confirmation, delivery slip, invoice and certificates for each order.
In order to be able to offer you a broad product portfolio online, there are other dealers who also sell your products via our marketplace. If you put together a shopping cart containing products from different dealers, you will receive separate order confirmations and invoices from each dealer.
