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Currently, it is possible to pay with following: Advanced Payment, Bank Transfer or Credit Card (VISA or Mastercard). We are going to provide other payment methods in the future. 

The Klöckner online shop accepts now also credit card payments. You can use VISA or MasterCard.

1. To do so, enter "My Account" and then go to the tab labelled as "Payment Methods" on the left. Now select "Add Credit Card"
   
   
   
   
2. A new window will pop-up, allowing you to enter your payment details. Proceed by clicking on "Save"
   
   
   
   
3. You are then given the opportunity to set this as your "Standard" payment method for your future payments

For each order you will be provided with the choice to pay either via credit card or invoice. Simply set tick marks either on "Credit Card" or "Invoice" within your order overview.

1. Once you click on "Checkout" within your basket you will be guided to an overview showcasing "Your order"
   
   

2. Here you can select a payment method by placing a tick mark in the top right-hand corner.

   The method of payment is then saved for this order only. Your standard configuration remains the same.

    

If you are a new customer in the online shop, the due date for payment is 14 days commencing the end of the month, in which the material was purchased. You may also pay in advance. Existing customer will keep their current payment terms.

If you have any questions regarding your billing statement, please contact us via mail. Please, provide your customer number as well as your invoice number.

If you changed your billing address, please be so kind and inform our customer service via mail. Please, don't forget to provide your customer number.

1. Log into the online shop and open "My Account" in the upper right corner
2. In the tab "Order Overview" click on the relevant Kloeckner order number provided in the table:
   
   
   
   
3. Once completed, all relevant documents will be ready for downloading under the section "Documents"

You have received a voucher or discount from us? This is how redemption works:

1. Put the desired articles into the shopping cart
2. Via the shopping cart you will be redirected to "Checkout" 
   • the voucher code can be redeemed in 2nd step only 
     
     
     
3. If you are not yet logged in or registered, you can do this now
4. Below the order overview by "Checkout" you can now enter your voucher code under "Do you have a promotional code"
   
   

Enter the code and activate it by clicking on "Redeem"

1. Voucher value and the reduced final amount are now listed automatically
2. Now you can send us your discounted order by clicking on "Buy Now"
   
   

The validity and the minimum order value of your voucher or discount as well as further conditions can be found in the respective redemption conditions. These are reported accordingly.

Please note that a cash payment of the voucher or discount is not possible. Subsequent crediting is also excluded. The voucher code must be entered during the order process. To add any discount additionally after your order has been placed, is unfortunately not possible.