Search results

Currently, it is only possible to pay with following: Advanced Payment or Bank Transfer. We are going to provide other payment methods in the future. 

Please note that if you choose the payment method invoice, your payment term may be changed to prepayment after an internal credit check.

If you are a new customer in the online shop, the due date for payment is 14 days commencing the end of the month, in which the material was purchased. You may also pay in advance, our Sales Team will inform you about that. Using Credit Card may speed up the process, but not by the new customers where our accounting has to proceed with a credit check first. 

Existing customer will keep their current payment terms for Kloeckner products as usual. 

If you have any questions regarding your billing statement, please contact us via mail or you can use the contact form below.

Please, provide your customer number as well as your invoice number in order to speed up the process. 

If you changed your billing address, please be so kind and inform our customer service via e-mail.

Please, don't forget to provide your Kloeckner customer number or your e-mail address which is registered in the Kloeckner online shop. 

1. Login in to your online shop account and open "My Account" (1.) in the upper right corner
2. In the tab "Order overview" (2.) click on the relevant "Details" (3.) related to your Kloeckner order
   
   
   
   
3. Once your order is completed, all relevant documents will be ready for downloading under the section "Documents" marked with blue.

You have received a voucher or discount from us? This is how redemption works:

1. Put the desired articles into the shopping cart
2. Via the shopping cart you will be redirected to "Checkout" 
   • the voucher code can be redeemed in 2nd step only 
     
3. By "Checkout" you can now enter your voucher code under "Do you have a promotional code"
   
   

4. Enter the code and activate it by clicking on "Redeem"

1. Voucher value and the reduced final amount are now listed automatically
2. Now you can send us your discounted order by clicking on "Buy Now"
   
   

The validity and the minimum order value of your voucher or discount as well as further conditions can be found in the respective redemption conditions. These are reported accordingly.

Please note that a cash payment of the voucher or discount is not possible. Subsequent crediting is also excluded. The voucher code must be entered during the order process. To add any discount additionally after your order has been placed, is unfortunately not possible.