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Do you experience an issue with entering a quantity?

Regardless the availability of the product, entering a quantity is only possible once all measurements have been selected. Selected measurements must be highlighted in blue.

If you are still not able to define a quantity, please get in touch with our customer service via +43 1 2594636 100 to report this as a possible bug. 

Please be aware that our current range of products shown in the online shop is limited, but we are working on expanding online with as many products as possible.   

If you require a product that is currently not displayed in the online shop, please contact your local Sales 

rep. or send us an e-mail. 

If you cannot see any prices in our online shop, there are usually two reasons:

1. You are not logged in: If you want to see the prices in our online shop, you must login into your customer account first. Login now here. 
2. You are not registered yet at all: You can easily register as a new customer if you do not have a Kloeckner customer number yet by choosing an option: "Sign up as a new customer".
3. Your are a Kloeckner customer already but your e-mail is not yet activated: You can easily activate your account if you select: "Sign up with Kloeckner customer number". Use your Kloeckner customer number and by us known e-mail address to sign up. 
4. You are logged in: If you are logged in and still do not see any price, that would mean the product is simply not available online. You can enter your desired dimensions and request the products by sending us a quote request. You will receive a non-binding offer from the local branch office afterwards.

If you want to get a price for a product that is not available online, you can send us a request.

Proceed as following:

1. Login into our online shop as usual.
2. Select the dimensions of the desired product and enter the desired quantity. 
3. Select "Add to Requests" to add the product to your inquiry list.
   
   
   
   
4. Click on your "Request" at the top right-hand side menu (1.) and a new mask with "Your request" (2.) will open. You can add notes and your references (3.). Once you are done, click on "Send request" (4.) to notify your Kloeckner contact person or an entire Sales Team. If you wish to discard this request, you can do it in this mask by clicking on "Delete request" (5.)
   
   
   
   
   

In our online shop, there are some products that are available only upon request. These products are not in stock in your region and therefore cannot be offered online as "available".

To be able to recognize quickly, which products are available with the usual short delivery time typical for our online shop, these articles are marked as "Available Online".

Make sure your button for "Stock products" is on while searching for available products. 

Depending on the desired delivery address, the product availability online may vary. Therefore choose the right delivery address directly from the start of your search in the online shop if possible. 

You can change the delivery address immediately after logging in by clicking on "Postal Code"

A mask will open up, in which you can either enter a completely new delivery address (fill out all fields) or select already a saved one.

To save your action, click on "Use this address" and then a NEW delivery address will be displayed as your new location.

The transport charges (sometimes called also fiscal costs) are made up of shipping costs and energy/diesel surcharges, among other things. In addition, they also include, for example, the toll for vehicles over 7.5 tonnes or the significantly higher costs for securing loads.

Our online shop also offers you the possibility of obtaining materials as cut-to-size pieces.

Please note, however, that cuts are not yet available for all products via the online shop. We currently offer sawing for aluminium sheets/plates and profiles.

We are continuously working on expanding the product range for cut-to-size products as well.

This is how it looks like on the product page:

If you click on "Plus sawing", a new mask opens where you can enter your desired measurements.

After you click on "Ready", your desired cut will also be saved and the price adjusted.