Topics

Registration / Account

How can I sign in?
I am existing customer of Kloeckner - how can I get my user data for the Online Shop?
How to login into the online shop?
I forgot my password. What do I have to do?
I can't login to the Online Shop. What shall I do
Are my personal information secured?

Payments / Invoicing

What payment method can I use?
How can I pay with a credit card?
What is the due date for payments for online shop orders?
I have questions about my invoice, who should I ask?
How can I change my billing address?
How can I download the invoice?

My Order

Where can I find an overview of my orders?
How can I request an update on the status of my order?
Can I modify or add items to an existing order if I have forgotten something?
How can I change my delivery address for a new order?
What should I do, if I have any problems with my order?
I would like to complain about the received product. What shall I do?

Delivery

Where can I save my delivery address?
Do you deliver to other countries?
When can I expect my delivery?
When is the cut off time for next day delivery?
How will the delivery be unloaded?

Products / Price

I can't enter a quantity. What shall I do?
I am unable to find the product I am looking for - what can I do?
Why can't I see any prices?
How can I request products?
Why are my products not available online?
How can I display the available products with different delivery addresses?

Marketplace (for merchants)

How can I offer my products as a merchant?
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